Terms of Service (Ver2.1.0) 🗒️
Effective from 1/7/2023
Window Cleaning:
Accepting Your Quote
Acceptance of your quote and continued service is subject to providing billing information by debit/credit card or Direct Debit for our automated invoicing and your first clean will only be scheduled once you've completed this. We'll send a link to set this up shortly after you've accepted your quote if you haven't already completed the details on our website.
Your quote is for exterior cleaning only (unless stated otherwise) and does NOT include your conservatory roof and/or any glass roof lanterns (if applicable), nor the removal of post construction materials i.e. cement / render / installation stickers. If you wish to add on roof lanterns or your conservatory roof, please email hello@crose.cleaning or send us a WhatsApp message to 01869208338 and we'll be happy to help.
Cleaning Terms
Please note that the following applies to your cleaning schedule:
Access must be available on the day and we'll notify you of your next appointment the day before you're due. If we cannot access your property we will clean what we can, but we will still charge you full price.
Payments
Your chosen payment method will be charged only after your clean has been carried out and we'll send you confirmation by email once the payment been processed. If your payment fails we’ll send you a new link to update your info. Failing to provide a new payment method or respond may result in cancellation of your service without further notice.
Satisfaction Guarantee
Your cleans are always guaranteed for 24 hours. If you have any issues, get in touch by emailing hello@crose.cleaning as soon as you can and we'll put it right (normally within 7 days).
Complaints
If any aspect of our service or does not meet your expectations and you would like to make a complaint, please email us at hello@crose.cleaning. We will review your complaint and reply within 7 working days.
Canceling Your Service
If you need to end your service, just let us know by emailing hello@crose.cleaning and we’ll arrange this for you. Please do not just cancel your Direct Debit mandate or freeze your credit/debit card as your payments can take up to 8 days to reach us. If your payment fails we’ll need to send you a bill to bring your balance up to date before we can close your account. We’ll always confirm via email once we’ve received and processed your request.
Additional Services:
How do you empty gutters?
We use an awesome piece of kit from our friends at Spinaclean which is a high powered wet vacuum with 30ft reach. This paired with their remote camera with live feed which allows us to inspect and clear your gutters of debris and moss in real time and safely from the ground. We bring our own generator too, so we don’t need access to power and you won’t need to be home for the service to be carried out.
How do I pay?
If you’re an existing customer with us, we’ll simply debit your preferred payment option upon completion of your service. If you wish to use an alternative payment method for our additional services, just let us know when you receive your appointment confirmation and we’ll be happy to help.
If you’re new to us, welcome, but we do ask for a 25% deposit to secure your appointment. We’ll send you an invoice once you’ve accepted your quote and take your final balance in person by credit or debit card once your appointment has been completed. A receipt and paid invoice will be emailed to you as soon as we’ve received your payment.
What’s included with my PVC clean?
Depending on which choices you’ve made on our quote form, our PVC clean will usually include the emptying of your gutters on all sides of your house and conservatory/garage block as well as a complete wash of all your external plastic including gutters, soffits, apexes, windows, frames, sills and doors as well as garage doors (if applicable) to leave your property looking its very best.
EXTERIOR CLEANING TERMS OF SERVICE (VER 1.0.1 7/8/2023):
Your quote is for additional exterior services as detailed above.
Appointments are offered on a first come, first serve basis as they become available.
Payment is due upon completion of your service by your usual preferred method. If you wish to pay by an alternative credit or debit card instead, please let us know before your clean goes ahead.
If you are not an existing customer a deposit of 25% is required to secure your appointment and we’ll issue an invoice for this before you are offered a date.
We do not need access to power as we will bring a generator but please make sure access is available and all furniture/plant pots etc are cleared from all sides of your property so we can safely complete your service. No discount will be given if alley ways are blocked or gates are left locked etc on arrival.
Anything else we’ve missed?
Drop us an email and we’ll be happy to help.